The Spires Health Centre
Patient Participation Group
Tuesday, 1st July 2014
1:00 pm – 2:00 pm
Present: Gous Ahmed (patient), Thomas Babb (patient),
Madeline Babb (patient), Elaine Costigan (patient),
Paula Dudley (Practice Manager), Dr. Ajay Ramachandran (GP)
Apologies: Stephanie Cartwright (patient), Peter Hughes (patient),
- Welcome and Introductions
- Aims and Objectives
- What do we want from a PPG?
PD though it would be a good idea to follow the ground rules below and to be mentioned at the beginning of every meeting,
- This meeting is not a forum for individual complaints and single issues
- We advocate open and honest communication between us
- We will be flexible, listen, ask for help and support each other
- We will demonstrate a commitment to delivering results, as a group
- All views are valid and will be listened to
- We will endeavour to start and finish on time and stick to the agenda
Current news regarding changes within Primary Care and Spires Health Centre.
This was agreed by all.
- What don’t we want from a PPG?
- It is not an arena for complaints. Anyone with an individual complaint should address this to PD at another opportunity not during PPG meeting.
- It is not for individual queries, these can be dealt with PD in privacy
- Group Business
- TB suggested that before nominating Chairperson and other roles to wait until the Group is more established. This was agreed by all.
- Patient representatives suggested better communication of such events as this Group. PD has put notifications on all repeat prescriptions for all patients and at the rear of Reception a notice board for Spires info had a poster advertising meeting date and comment sheets for people who wish to attend. MB suggested a SMS messages PD said that these had been sent to all patients with a valid mobile telephone number on our system. PD will resend 1 month prior to next meeting.
- Current News at Spires
- New building – AR informed the Group that our CCG (Sandwell & West Birmingham CCG) & NHS England have recently approved the new building plans as Spires will be the only GP surgery hence a smaller development will be necessary. New building should be ready within 3 years.
- Locums – AR explained the national shortage of Locums and the difficulty in getting cover for our 6pm – 8pm surgery we currently have every Monday evening. If no Locum can be found extra appointments will be available between 7:15am and 6:30pm.
- On-line prescriptions and appointments – PD notified all about the service that enables patients to book appointments with each GP and Practice Nurse. Prescriptions can be requested and forwarded onto patients preferred Pharmacy.
- GA asked if the new building could be based in the Wednesbury Town. AR informed GA where the new premises would be built.
- EC was going to look at the car park facilities and whether or not the Surgery car park will be “pay & display” and if/what provisions would be in place for Patients.
- PD briefly explained the projects that NHS England has proposed (although it is optional) for all GP’s. Avoiding unplanned hospital admissions – to give all vulnerable/at risk patients a named GP and a direct line to have telephone contact to the Surgery before deciding to visit Accident & Emergency and keep visits to a minimum. This register is to be 2% of the patient register.
- All patients over the age of 75 will too have a named GP and letters were being sent this week informing them.
- Next Steps…
- MB asked if the “Expert patient” scheme was still available for patients to get a better awareness of their illness. PD will look into this as she feels that this is a service that has been dissolved, if so, to enquire if a Drug Company would be willing to sponsor a lunch meeting.
- Date & Time of next meeting
- 2nd September 2014 @ 1:00pm 2:00pm