Prescriptions
Ordering repeat prescriptions
All requests are completed by a Clinical Pharmacist. When dealing with your request the Pharmacist may call you to discuss your medication.
Patients on long-term medication can request repeat prescriptions in a number of ways:
- In Person - complete the back slip of your last prescription and drop it in the red box in reception.
- By Post - remembering to enclose a stamped addresed envelope if you want us to post it back to you.
- Online - via the link at the top of this page. New users are required to complete a simple registration (forms available at reception).
Please note we will only take requests over the telephone from housebound patients. The number to call is 0121 203 2008.
Prescriptions will be ready to collect within 48 hours so please bear this in mind when re-ordering and ensure that you don't run out.
Urgent prescriptions
Requests for urgent prescriptions will be ready on the day if presented at the reception window. Only medication that is due can be processed on the same day.
PATIENT LED PRESCRIPTION ORDERING
PATIENT LED PRESCRIPTION ORDERING
Your Local Pharmacy is moving to Patient Led Ordering, This means you have to order your prescription yourself. You can order repeat medication in the following ways:
Online via the SystmOne online, you can sign up to this in the surgery just bring a form of ID. NHS App on your phone.
Via the repeat prescription box at Surgery.
Via post to the Surgery using the repeat prescription slip or triage link:https://accurx.nhs.uk/patient-initiated/M88643
IF YOU ALREADY ORDER YOUR PRESCRIPTION ONLINE OR VIA THE NHS APP THESE CHANGES WILL NOT AFFECT YOU
What do I do now?
Download the NHS App. You can do this via the Apple Store or Google Play.
You can set up an NHS account and log in via the NHS App webpage if you
would prefer to use a PC.
Set up online prescription ordering.
Make sure your GP practice is aware that you, or someone you care about, may struggle to order their own prescriptions.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
In addition Clinical Pharmacists carry out regular medication reviews by telephone. If you would like to have a review please contact the surgery we will be happy to make an appointment with you. Please note these medication reviews are usually during the early evening or weekends.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill in our medication query form.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
MEDICINES MANAGEMENT
Page created: 14 September 2023